Privacy Policy for Hello Amigos‬

Date:‬‭ July 18, 2025‬

‭This document outlines the Agreement between Hello Amigos (“the Company”) and you (“the‬ Client”) for the provision of cleaning services. Your confirmation of a booking constitutes your‬ acceptance of these terms.‬

‭Our website address is: https://helloamigos.online

1. Introduction: Welcome to Hello Amigos. We are committed to protecting and respecting your privacy. This Privacy Policy outlines our practices concerning the collection, use, and protection of your personal data. This policy explains:

Who we are and how to contact us.
What personal data we collect.
How we use your personal data and our legal basis for doing so.
How we store and secure your personal data.
Your data protection rights.

This policy applies to all information we collect through our website https://helloamigos.online/ (the “Site”), as well as through any related services, sales, marketing, or events.

Please read this policy carefully. By using our Site and services, you acknowledge that you have read and understood this Privacy Policy.

‭2. About Us (The Data Controller)‬

‭For the purpose of the UK GDPR and the Data Protection Act 2018, the data controller is Hello Amigos (“we”, “us”, “our”).

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details below:

Email: live@helloamigos.online
Postal Address: 11 Brent View Road, Hendon, United Kingdom, NW9 7EH

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues (www.ico.org.uk).

We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

3. The Data We Collect About You

‭We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

‭Identity Data:‬‭ Includes first name and last name.
Contact Data: Includes billing address, postcode, email address, and telephone numbers.
Enquiry Data: Includes any information you provide in the “Message” field of our contact form, detailing your specific cleaning requirements.
Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. This data is typically collected for analytical and security purposes.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

4. How Your Personal Data is Collected

We use the following methods to collect data from and about you:

‭Direct Interactions: You may give us your Identity, Contact, and Enquiry Data by lling in the “Request a free quote” form on our Site.
Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, Browse actions, and paerns. We collect this personal data by using cookies and other similar technologies.

5. How We Use Your Personal Data (Legal Basis for Processing)

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

‭Where we need to perform the contract we are about to enter into or have entered into with you (e.g., providing a quote or a cleaning service).
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.

We have set out below a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so.

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We do not use your personal data for marketing purposes unless we have your explicit consent.

6. Data Security

‭We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to those employees or agents who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of condentiality.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to full the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements

‭For prospective clients who do not proceed with our services, we will retain your data for 12 months after your last communication with us.
For clients, we are required by UK law to keep basic information about our customers (including Contact, Identity, and Financial data) for six years after they cease being customers for tax purposes.

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8. Your Legal Rights

Under UK data protection law, you have rights regarding your personal data:

‭Right of access: You have the right to request a copy of the information that we hold about you.
Right of rectication: You have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten: In certain circumstances, you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing: Where certain conditions apply, you have a right to restrict the processing.
Right of portability: You have the right to have the data we hold about you transferred to another organisation.
Right to object: You have the right to object to certain types of processing, such as direct marketing.
Right to withdraw consent: If you have given us consent to process your data, you can withdraw that consent at any time.

To exercise these rights, please contact us. You will not have to pay a fee to access your personal data (or to exercise any of the other rights).

9. Third-Party Links

‭This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

10. Cookies

‭‭Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

11. Changes to this Privacy Policy

We keep our privacy policy under regular review. This version was last updated on the date shown above. Any changes will be posted on this page.