Date: July 18, 2025
This document outlines the Agreement between Hello Amigos (“the Company”) and you (“the Client”) for the provision of cleaning services. Your confirmation of a booking constitutes your acceptance of these terms.
Our website address is: https://helloamigos.online
1. Definitions:
2. Quotations & Bookings
2.1. Quotations: All quotes are estimates based on the information provided by the Client and are valid for 30 days. We reserve the right to amend a quote upon inspection if the Property’s condition or the Client’s requirements differ from the initial description.
2.2. Booking Confirmation: A booking is secured only when the Company issues a formal Booking Confirmation. This action forms a binding Agreement.
3. The Services
3.1. Standard of care: We will perform all Services with reasonable care and skill, using professional-grade equipment and materials.
3.2. End-of-Tenancy Cleaning: Our End-of-Tenancy Cleaning service includes a 72-hour guarantee. If your landlord or letting agent identifies any issues with the clean, you must notify us within this period. We will return to rectify the specific areas of concern at no additional charge, provided the Property has remained unoccupied.
3.3. Limitations: While we excel at stain removal, we cannot guarantee the complete removal of all stains, especially those that are aged or have set. Our Services do not include the cleaning of exterior areas, dangerous or hard-to-reach locations, or the lifting of heavy furniture.
4. Client Responsibilities
4.1. Access: You must provide unrestricted access to the Property at the agreed-upon time.
4.2. Utilities: A supply of hot water and electricity must be available at the Property for the duration of the service.
4.3. Safe Environment: The Client must ensure a safe working environment, including securing pets and notifying us of any potential hazards.
4.4. Parking/Congestion: The Client is responsible for any parking costs or London Congestion Charges incurred by our teams while servicing the Property. These charges will be added to the final invoice.
4.5. Valuables: Please secure any valuable or fragile items before our team arrives. We do not accept liability for loss or damage to unsecured items.
5. Payment Terms
5.1. Due Date: Payment is due in full upon completion of the Service on the day it is rendered, unless a separate credit agreement is in place (e.g., for corporate accounts).
5.2. Methods: We accept payment via bank transfer and all major credit/debit cards.
5.3. Late Payment: We reserve the right to charge interest on overdue invoices at a rate of 4% above the Bank of England’s base rate, calculated daily.
6. Cancellations
6.1. By Client: Please provide a minimum of 48 hours’ written notice to cancel or reschedule a booking without charge.
6.2. Cancellation Fee: Cancellations made with less than 48 hours’ notice will incur a fee equivalent to 50% of the quoted service price. This fee also applies if our team is unable to gain access to the Property at the scheduled time.
6.3. By Company: We reserve the right to cancel or reschedule a service due to unforeseen events. We will provide maximum possible notice and will not be liable for any costs incurred by the Client.
7. Liability & Complaints
7.1. Complaints: Any service-related complaints must be submitted in writing within 24 hours of service completion (72 hours for End-of-Tenancy). We will investigate and resolve legitimate issues promptly.
7.2. Limitation of Liability: Our total liability for any claim shall not exceed the total price paid by the Client for the Services. We are not liable for pre-existing damage, wear and tear, or loss of profits.
7.3. Insurance: The Company maintains comprehensive Public Liability insurance.
7.4. This clause does not exclude or limit our liability for death or personal injury caused by our negligence.
8. Data Protection
8.1. We process your personal data in accordance with our Privacy Policy and the UK GDPR. Please see our Privacy Policy for full details.
9. Governing Law
9.1. This Agreement is governed by the laws of England and Wales.
9.2. The parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales to settle any dispute or claim that arises out of or in connection with this Agreement.
